Returns
Please follow this simple 4 step process for all returns to Ink Depot.
1. Lodge a return
To return a product, the quickest and easiest way is to submit a return request. Contact our customer service team if you have any difficulty with lodging a return. Please DO NOT post any items back to our PO Box or Head Office address.
2. Return authorisation
Once we have actioned your request, the return will be moved to a pending status as the warehouse checks the submitted details. Within 24-48 business hours of lodging the return, you will receive an email which provides you with a return authorisation number and return address.
3. Send your items back
Post the items back to us with the RA number clearly marked on the parcel. In most cases, it is your responsibility to pay return postage. A prepaid return label may be provided for some specific return cases. Please allow 3-5 business days for Australia Post to return your parcel to our warehouse.
4. Return completion
When the items have been received and checked by the warehouse, our customer service team will complete your return by processing the refund, credit or replacement products. A confirmation email will be sent once this has been completed for you.
Returns made simple
Thank you for shopping with us. At Ink Depot, we value our customers and want to make your shopping experience as convenient as possible. To ensure that you feel 100% satisfied with the purchases made at our store, we want to keep our returns policy straightforward and simple.
All returns and refunds will be subject to our terms and conditions and in adherence to our warranty policy.
A. Faulty printers, copiers, and faxes
We normally handle the returns of devices that are considered dead on arrival (DOA) within 7 days of the invoice date. For any faults after this initial period, please contact the brand manufacturer directly and follow their warranty claim procedure. Our customer service staff can provide you with the manufacturer contact information.
B. Faulty cartridges and other consumables
If you encounter any issues with a new cartridge or printer consumable, please refer to our FAQ for troubleshooting steps. We offer a 90-day money-back guarantee on faulty cartridges, with specific exceptions and requirements for certain items. Please ensure that damaged items are reported within 2 business days of delivery.
- Misuse or abnormal use
- Normal wear and tear
- Damage caused by improper assembly or non-adherence to instructions in manual
- Damage to external packaging only
- Damage occurring during your own handling or faulty electrical sockets
C. Incorrectly ordered goods (all products)
Please note that under the Australian Consumer Law, we are not obligated to accept “change of mind” products. However, we offer a 30-day money-back guarantee for incorrectly ordered goods that remain in sealed and "as new" condition. Please ensure the original packaging is undamaged and use a separate box for shipping it back to us to avoid transit markings on the product box. Note that a 10% restocking fee applies to all incorrectly ordered goods returned to us.
D. Electronically delivered products
Digital keys, serial numbers and any other electronically delivered products are non-refundable. Due to the nature of these products, they cannot be returned or exchanged once they have been issued, activated or redeemed.
General instructions
To ensure your return process goes as smoothly as possible, please consider the following:
- Do NOT dispose of any parts or items in the products that you suspect are faulty.
- DO NOT return any items to our PO Box or Head Office address. All goods are shipped from supplier warehouses and need to be returned to the warehouses. We will give you the address to post to.
- All applicable loyalty points will be deducted after the return is processed and your money refunded.
Return categories quick reference guide
| Product type | Return timeframe | Additional information |
| Faulty printers, copiers, fax machines | 7 days | Refer to manufacturer warranty for faults after 7 days. Contact our customer service for guidance on contacting manufacturers. |
| Faulty ink and toner cartridges/packs (genuine and compatible) | 90 days | Genuine cartridges are seldom faulty and should be sent along with a page printed with the cartridge. Cartridges should be at least 75% full without any tampering. Inks returned should be secured and sealed to prevent leaks. |
| Faulty electronic and tech supplies other than printers, copiers, fax machines | 30 days | Some electronic items may default to manufacturer warranty. |
| Faulty office products | 30 days | |
| Incorrectly ordered products | 30 days | Items should be unopened and in their original box. Restocking fees may apply. |
| Products damaged during transit | 2 days | Contact us for further assistance along with photos of damaged packaging or product. |
We take your privacy seriously
Before you return a product, please ensure that you have removed all personal data from it, including music, videos and documents. Any information we col-12lect from you to initiate the return of a product will only be used for verification and processing purposes.
Reach out to us for any queries and return status
Please review our return policy carefully to understand the specific details and requirements for each category. We appreciate your understanding and cooperation as we strive to provide you with exceptional service and quality products. If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer service team.
Thank you for choosing Ink Depot as your trusted office supplies provider. We look forward to serving you and meeting all your printing and office supply needs.
