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HP LaserJet Pro M402dn Mono Laser Printer + Duplex

HP LaserJet Pro M402dn Mono Laser Printer + Duplex
- Print
- up to 38ppm Pages Per Minute
- up to 4800 X 600 DPI
- Connectivity: USB 2.0, Ethernet
- Paper Input: 350 sheets
- A4 printing
- Duplex
- 128MB Memory
- 12 Month Onsite Warranty

We strive to supply you with high quality items at affordable prices. With so many discounts and deals on our Genuine HP LaserJet Pro M402dn HP the only place to buy from is Ink Depot. Customer satisfaction is our #1 priority and we aim to deliver your ink and toner cartridges as fast as possible from our dispatch warehouses located in Brisbane, Sydney, Melbourne, Adelaide and Perth.

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  • Description
  • Detailed Specifications
Manufacturer : HP
Model : LaserJet Pro M402dn
Technology : Printers, HP
Attributes : Mono Laser Printer + Duplex
Manufacture Type : Genuine
Product Description: :
Supported Operating Systems 
Compatible Operating SystemsWindows OS compatible with In-Box Driver: Windows XP SP3 all 32-bit editions (XP Home, XP Pro, etc), Windows Vista all 32-bit editions (Home Basic, Premium, Professional, etc.), Windows 7 all 32 & 64-bit editions, Windows 8/8.1 all 32 & 64-bit editions (excluding RT OS for Tablets), Windows 10 all 32 & 64-bit editions (excluding RT OS for Tablets) 
Windows OS compatible with Universal Print Driver (From HP.com): Windows XP SP3 32 & 64-bit editions (XP Home, XP Pro, etc.), Windows Vista all 32 & 64-bit editions (Home Basic, Premium, Professional, etc), Windows 7 all 32 & 64-bit editions, Windows 8/8.1 all 32 & 64-bit editions (excluding RT OS for Tablets), Windows 10 all 32 & 64-bit editions (excluding RT OS for Tablets) 
Mac OS (HP Print Drivers available from HP.com and Apple Store): OS X 10.8 Mountain Lion, OS X 10.9 Mavericks, OS X 10.10 Yosemite 
Mobile OS (In-OS drivers): iOS, Android, Windows 8/8.1/10 RT 
Linux OS (In-OS HPLIP) 
Auto install: BOSS (3.0, 5.0), DEBIAN (6.0, 6.0.1, 6.0.2, 6.0.3, 6.0.4, 6.0.5, 6.0.6, 6.0.7, 6.0.8, 6.0.9, 6.0.10, 7.0, 7.1, 7.2, 7.3, 7.4, 7.5, 7.6), FEDORA (17, 18, 19, 20), LINUX MINT (13, 14, 15, 16, 17), SUSE LINUX (12.2, 12.3, 13.1), UBUNTU (10.04, 11.10, 12.04,12.10, 13.04, 13.10, 14.04, 14.10)nbsp;
Manual install: MANDRIVA LINUX (2010.0, 2011.0), MEPIS (6.0, 6.5, 7.0, 8.0), PCLINUXOS (2006.0, 2006, 2007.0, 2007, 2008.0, 2008, 2009.0, 2009), RED HAT (8.0, 9.0), RED HAT ENTERPRISE LINUX (5.0, 6.0, 7.0), SLACKWARE LINUX (9.0, 9.1, 10.0, 10.1, 10.2, 11, 12, 12.1), GOS (8.04.1), IGOS (1.0), LINPUS LINUX(9.4, 9.5), LINUX FROM SCRATCH (6)nbsp;
Other OS: UNIX
Compatible Network Operating SystemsWindows OS compatible with In-Box Driver: Windows Server 2003/2003 R2 32-bit (SP1/SP2) Standard/Enterprise (+ Cluster & Terminal Services), Windows Server 2008 32/64-bit (SP2) Standard/Enterprise (+ Cluster & Terminal Services), Windows Server 2008 R2 64-bit (SP1) Standard/Enterprise (+ Cluster & Terminal Services) 
Windows OS compatible with Universal Print Driver (UPD) or Product-Specific drivers from HP.com: Windows Server 2003/2003 R2 32-/64-bit (SP1/SP2) Standard/Enterprise/Datacenter (+ Cluster & Terminal Services), Windows Server 2008/2008 R2 32-/64-bit (SP1/SP2) Standard/Enterprise/Datacenter (+ Cluster & Terminal Services), Windows Server 2012/2012 R2 64-bit Standard/Foundation/Essentials/Datacenter (+ Cluster & Terminal Services) 
MS Windows Server 2012 R2 Terminal Services: Citrix XenApp 7.5, Citrix XenDesktop 7.0, Citrix XenDesktop 7.5 
MS Windows Server 2012 Terminal Services: Citrix XenApp 7.5, Citrix XenDesktop 7.0, Citrix XenDesktop 7.5 
MS Windows Server 2008 R2 SP1 Terminal Services: Citrix XenApp 6.0, Citrix XenApp 6.5, Citrix XenApp 7.5, Citrix XenDesktop 5.6, Citrix XenDesktop 7.0, Citrix XenDesktop 7.5 
MS Windows Server 2008 R2 Terminal Services: Citrix XenApp 6.0, Citrix XenApp 6.5, Citrix XenDesktop 5.6nbsp;
MS Windows Server 2008 Terminal Services: Citrix XenApp 5.0, Citrix XenApp 5.0 Feature Pack 2 & 3nbsp;
MS Windows Server 2003 Terminal Services: Citrix Presentation Server(TM) 4.5, Citrix Presentation Server 4.0nbsp;
MS Windows Server 2003 Terminal Services: Citrix Presentation Server 4.5, Citrix Presentation Server 4.0, Citrix MetaFrame® Presentation Server, 3.0, Citrix MetaFrame XP Presentation Server (Feature Release 1, 2, and 3)nbsp;
Novell Servers (http://www.novell.com/iprint): Novell Open Enterprise Server 11/SP1 /SP2, Novell Open Enterprise Server 2 for Linuxnbsp;
NetWare 6.5/SP8nbsp;
Novell Clients (http://www.novell.com/iprint): Novell iPrint Client v5.4 for Vista & Win7 & Win8 (32-bit, 64-bit), Novell iPrint Client v5.4 for WinXP (32-bit, 64-bit)
Operating System Supported Footnote Number[9]
Advanced Features 
Energy Savings Feature TechnologyHP Auto-On/Auto-Off Technology
Printer Smart Software FeaturesAuto-duplex printing, N-up printing, collation, HP ePrint, Apple AirPrint™, Google Cloud, Print Mopria-certified, Instant-on Technology, HP Auto-On/Auto-Off technology, JetIntelligence Cartridge Technology, Job Storage with PIN printing
Printer Smart Software Features Footnote Number[3]
Processor 
Processor Speed1200 MHz
Printing Media Handling 
Maximum Input Capacity (Sheets)Up to 900 sheets
Input CapacityUp to 350 sheets (Tray 1: up to 100 sheets 
Tray 2: up to 250 sheets)
Standard Input Capacity (Envelopes)Up to 10
Finished Output HandlingSheetfed
Media Type And Capacity, Tray 1Sheets: 100 
envelopes: 10
Media Type And Capacity, Tray 2Sheets: 250
Media Type And Capacity, Tray 3Sheets: 550
Maximum Output Capacity (Sheets)Up to 150 sheets
Output CapacityUp to 150 sheets
Standard Output Capacity (Envelopes)Up to 10 envelopes
Standard Output Capacity (Transparencies)Up to 75 sheets
Paper Handling Input, OptionalOptional third 550-sheet tray
Paper Handling Input, Standard100-sheet multipurpose Tray 1, 250-sheet input Tray 2
Paper Handling Output, Standard150-sheet output bin
Print Area 
Bottom Margin (A4)5 mm
Left Margin (A4)4 mm
Right Margin (A4)4 mm
Top Margin (A4)5 mm
Print Resolution 
Print Quality Black (Best)HP FastRes 1200
Print Resolution Black (Fine Lines)Up to 1200 x 1200 dpi
Print Quality Black (Normal)HP FastRes 1200
Print Resolution TechnologiesHP FastRes 1200, HP ProRes 1200, 600 dpi
Box Contents 
What'S In The BoxHP LaserJet Pro M402dn 
Preinstalled HP 26A Black LaserJet Toner Cartridge (~3100 pages) 
Getting Started Guide 
Setup Poster 
Support Flyer 
Warranty Guidenbsp;
Printer documentation and software on CD-ROMnbsp;
Power cordnbsp;
USB cable (AP Only)
Print Time 
First Page Out Black (A4, Ready)As fast as 5.7 sec
First Page Out Black (A4, Sleep)As fast as 8.1 sec
First Page Out Black (Letter, Ready)As fast as 5.6 sec
First Page Out Black (Letter, Sleep)As fast as 8.0 sec
First Page Out Footnote Number[5]
Storage Specifications 
StorageOptional Job storage via external rear host USB port (Minimum 16 GB)
Storage Footnote Number[3]
Memory 
Memory128MB DRAM
Maximum Memory128MB DRAM
Display Specifications 
Display2-line backlit LCD graphic display
Display Area (Metric)4.55 x 1.35 cm
Connectivity And Communications 
Ports1 Hi-Speed USB 2.0 
1 Host USB 
1 Gigabit Ethernet 10/100/1000T network
Network Protocols, SupportedTCP/IP, IPv4, IPv6 
Print: TCP-IP port 9100 Direct Mode, LPD (raw queue support only), Web Services Printing, HP ePrint, Apple AirPrint™, Google Cloud Print 2.0, Mopria, FTP Print, IPP Print 
Discovery: SLP, Bonjour, Web Services Discovery 
IP Config: IPv4 (BootP, DHCP, AutoIP, Manual), IPv6 (Stateless Link-Local and via Router, Statefull via DHCPv6), SSL Security and Certificate management 
management: SNMPv1, SNMPv2, SNMPv3, HTTP/HTTPS, Syslog, FTP FW Download
Network ReadyStandard (built-in Gigabit Ethernet)
Network CapabilitiesYes, via built-in 10/100/1000Base-TX Ethernet, Gigabit 
Auto-crossover Ethernet 
Authentication via 802.1X
Wireless CapabilityNo
Mobile Printing CapabilityHP ePrint 
Apple AirPrint™ 
Mopria™-certified 
Google Cloud Print 2.0 
Mobile Apps
Connectivity, Standard1 Hi-Speed USB 2.0 
1 Host USB 
1 Gigabit Ethernet 10/100/1000T network
Hp Eprint CapabilityYes
Rack And Power Specifications 
Blue Angel (Sleep Mode)1.23 watts
Number Of Users3-10 Users
Typical Electricity Consumption (Tec) Number1.54 kWh/Week (Energy Star) 
1.40 kWh/Week (Blue Angel)
Best Technical Electricity Consumption (Tec)1.47 kWh/Week
Best Technical Electricity Consumption (Tec) Footnote Number[16]
Typical Electricity Consumption (Tec) Footnote Number[15]
Weights 
Weight8.58 kg
Package Weight11.36 kg
System Components 
Control Panel2-line backlit LCD graphic display 
Buttons (OK, Menu, Cancel, Back) 
LED indicator lights (Attention, Ready)
System Requirements 
Minimum System Requirements For MacintoshOS X 10.8 Mountain Lion 
OS X 10.9 Mavericks 
OS X 10.10 Yosemite 
Internet 
USB 
1 GB available hard disk spacenbsp;
OS compatible hardware (For OS hardware requirements see http://www.apple.com)
Minimum System RequirementsWindows 10 (32-bit/64-bit), Windows 8.1 (32-bit/64-bit), Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit): 1 GHz processor, 1 GB RAM (32-bit) or 2 GB RAM (64-bit), 400 MB available hard disk space, CD/DVD-ROM or Internet, USB or Network port 
Windows Vista (32-bit): 1 GHz 32-bit (x86) processor, 1 GB RAM (32-bit), 400 MB available hard disk space, CD/DVD-ROM or Internet, USB or Network port 
Windows XP (32-bit) SP2: Pentium 233 MHz processor, 512 MB RAM 400 MB available hard disk space, CD/DVD-ROM or Internet, USB or Network port 
Windows Server 2003 (32-bit) (SP1 or greater), Windows Server 2003 R2 (32-bit), Windows Server 2008 (32-bit) (SP1 or greater): 1 GHz 32-bit (x86) processor, 1 GB RAM (32-bit), 400 MB available hard disk space, CD/DVD-ROM or Internet, USB or Network port 
Windows Server 2008 (64-bit) (SP1 or greater), Windows Server 2008 R2 (64-bit), Windows Server 2008 R2 (64-bit) (SP1): 1 GHz 64-bit (x64) processor, 2 GB RAM (64-bit), 400 MB available hard disk space, CD/DVD-ROM or Internet, USB or Network port
Security Management 
Security ManagementEmbedded Web Server: password-protection, secure browsing via SSL/TLS 
Network: enable/disable network ports and features, SNMPv1 & SNMPv2 community password change 
HP ePrint: HTTPS with certificate validation, HTTP Basic Access Authentication, SASL authentication 
Firewall and ACL 
SNMPv3, 802.1X, Secure Boot
Software And Applications 
Software IncludedFor Windows 7: HP Software Installer/Uninstaller, HP PCL 6 Printer Driver, HP Device Experience (DXP), HP Update, HP Device Toolbox, HP Printer Status and Alerts, HP Product Improvement Study, Reconfigure your HP Device 
Warranty and Legal Guide, User Guide 
For Windows 8+: HP Software Installer/Uninstaller, HP PCL-6 Printer Driver, HP Device Experience (DXP), Warranty and Legal Guide, User Guide, Reconfigure your HP Device 
For Windows XP, Windows Vista and associated servers: HP Software Installer/Uninstaller, HP PCL.6 Printer Driver, Warranty and Legal Guide, User Guide 
For Mac OS: Welcome Screen (Directs users to http://www.HP.com or OS App Source for LaserJet Software)
Driver UpdatesLatest supported operating systems and Print drivers available at http://www.hp.com/support/ljM402
Mac CompatibleYes
Downloadable SoftwareFrom 123.hp.com: HP Easy Start (Guided Software Install for Windows and Mac) 
From HP.com for Windows OS: Full-solution software and drivers (Same solution as ""Software Included""), HP PCL 6 print driver only (No installer, for ""Add Printer"" installs), HP PCL 6 print driver with installer, Product Documentation and Support 
From HP.com for Mac OS: Full-solution software and drivers 
For Mobile OS: See ""HP Mobile Printing"" (http://www8.hp.com/us/en/ads/mobility/overview.html) 
From In-OS app stores: Gotham (HP AiO Remote for Win 8), HP recommended printer drivers and software 
From HP.com for printer administratorsnbsp;
Printer Administrator Resource Kit (Driver Configuration Utility, Driver Deployment Utility, Managed Printing Administrator)nbsp;
HP Universal Print Drivers (PCL 6, PCL 5 & PS for Windows)nbsp;
HP ePrint Software (ePrint Mobile Driver for Windows)nbsp;
Linux/Unix Print Driversnbsp;
SAP (PCL 5 and PS Print Drivers)nbsp;
HP Web JetAdmin Softwarenbsp;
HP Proxy Agent Softwarenbsp;
HP Imaging and Printing Security Centernbsp;
HP Driver Configuration Utility
Printer Specifications 
FunctionsPrint
Automatic Paper SensorNo
Storage Device And Direct Print SupportStorage devices not supported
Duplex PrintingAutomatic(standard)
Duty Cycle (Monthly, Letter)Up to 80,000 pages
Duty Cycle (Monthly, A4)Up to 80,000 pages
Recommended Monthly Page Volume750 to 4000
Envelope FeederNo
Internal StorageNone
Paper Trays, Maximum3
Paper Trays, Standard2
Print ColorsNo
Print LanguagesHP PCL 5, HP PCL 6, HP postscript level 3 emulation, direct PDF (v 1.7) printing, URF, PCLM, PWG
Printer ManagementPrinter Administrator Resource Kit (Driver Configuration Utility, Driver Deployment Utility, Managed Printing Administrator) 
HP Web JetAdmin Software 
HP Proxy Agent Software 
HP Imaging and Printing Security Center 
HP Utility (Mac) 
HP Device Toolbox
Print TechnologyLaser
Suresupply SupportedYes
Top Key FeaturesTwo-sided printing
Fonts And Typefaces84 scalable TrueType fonts
Target User And Print VolumeFor teams up to 10 users 
Prints up to 4,000 pages/month
Suresupply Footnote Number[8]
Recommended Monthly Page Volume Footnote Number[7]
Duty Cycle Footnote Number[6]
Print Speed 
Print SpeedPrint speed up to 38 ppm (black)
Print Speed Duplex (A4)Up to 30 ipm
Print Speed Duplex (Letter)Up to 32 ipm
Print Speed Black (Landscape, A5)Up to 63 ppm
Print Speed Black (Iso, Letter)Up to 40 ppm
Print Speed Black (Iso, A4)Up to 38 ppm
Print Speed Black (Portrait, A5)Up to 14 ppm
Print Speed (A4/Letter) Footnote Number[4]
Print Speed Footnote Number (A5)[13]
Dimensions 
Minimum Dimensions (W X D X H)381 x 357 x 216 mm
Package Dimensions (W X D X H)443 x 274 x 464 mm
Cartridges And Printheads 
Number Of Print Cartridges1 (black)
Supplies FeatureHP JetIntelligence Cartridge
Replacement CartridgesHP 26A Black LaserJet Toner Cartridge (~3100 pages), CF226A 
HP 26X Black LaserJet Toner Cartridge (~9000 pages), CF226X
Replacement Cartridges Footnote Number[1]
Supported Printing Media 
Recommended Media Weight (Duplex)60 to 120 g/m²
Media Sizes Supported, Key10 x 15 cm 
A4 
Envelopes
Media Sizes Supported, Key4 x 6 in 
Letter 
Legal 
Envelopes
Media Sizes, CustomTray 1: 76.2 x 127 to 215.9 x 355.6 mm 
Tray 2, 3: 104.9 x 148.59 to 215.9 x 355.6 mm
Standard Media Sizes (Duplex)Letter 
Legal 
Oficio (8.5 x 13 in) 
A4
Media Sizes SupportedTray 1: A4, A5, A6, B5 (JIS), Oficio, Oficio (216 x 340 mm), 16K (195 x 270 mm), 16K (184 x 260 mm), 16K (197 x 273 mm), Japanese Postcard, Double Japan Postcard Rotated, Envelope B5, Envelope C5, Envelope DL, Custom Size, A5-R, B6 (JIS) 
Tray 2 & Tray 3: A4, A5, A6, B5 (JIS), Oficio, Oficio (216 x 340 mm), 16K (195 x 270 mm), 16K (184 x 260 mm), 16K (197 x 273 mm), Custom Size, A5-R, B6 (JIS)
Media Size, Tray 1A4 
A5 
A6 
B5 (JIS) 
Oficio 
Oficio (216 x 340 mm)nbsp;
16K (195 x 270 mm)nbsp;
16K (184 x 260 mm)nbsp;
16K (197 x 273 mm)nbsp;
Custom Sizenbsp;
A5-Rnbsp;
B6 (JIS)
Media Size, Tray 2A4 
A5 
A6 
B5 (JIS) 
Oficio 
Oficio (216 x 340 mm)nbsp;
16K (195 x 270 mm)nbsp;
16K (184 x 260 mm)nbsp;
16K (197 x 273 mm)nbsp;
Custom Sizenbsp;
A5-Rnbsp;
B6 (JIS)
Media Size, Tray 3A4 
A5 
A6 
B5 (JIS) 
Oficio 
Oficio (216 x 340 mm)nbsp;
16K (195 x 270 mm)nbsp;
16K (184 x 260 mm)nbsp;
16K (197 x 273 mm)nbsp;
Custom Sizenbsp;
A5-Rnbsp;
B6 (JIS)
Media TypesPaper (plain, EcoFFICIENT, light, heavy, bond, colored, letterhead, preprinted, prepunched, recycled, rough) 
envelopes 
labels 
transparencies
Media Weight, SupportedTray 1: 60 to 175 g/m² 
Tray 2, Optional 550-sheet Tray 3: 60 to 120 g/m²
Media Weight (Tray 1)60 to 175 g/m²
Media Weight (Tray 2)60 to 120 g/m²
Media Weight (Tray 3)60 to 120 g/m² (optional 550-sheet tray)
Battery And Power 
Power110-volt input voltage: 110 to 127 VAC (+/- 10%), 50/60 Hz (+/- 2 Hz) 
220-volt input voltage: 220 to 240 VAC (+/- 10%), 50/60 Hz (+/- 2 Hz) (Not dual voltage, power supply varies by part number with #option code identifier)
Power Supply TypeInternal (built-in) power supply
Power Consumption591 watts (Active Printing), 6.1 watts (Ready), 2.8 watts (Sleep), 0.6 watts (Auto-On/Auto-Off, via USB connectivity), 0.1 watts (Shutdown or Off)
Power Consumption Footnote Number[14]
Warranty 
Warranty1 Year Limited Warranty (Return to HP/Dealer - Standard Bench Repair)
Notes[1] Declared yield value in accordance with ISO/IEC 19752. Actual yields vary considerably based on images printed and other factors. For more information, visit http://www.hp.com/go/learnaboutsupplies 
[2] Without optional 550-sheet tray; Dimensions with optional 550-sheet tray: 15 x 14.06 x 13.58 in ( 381 x 357 x 345 mm) 
[3] Job Storage feature requires a purchase of separate USB flash drive with a minimum of 16 GB capacity. 
[4] Measured using ISO/IEC 24734, excludes first set of test documents. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity. 
[5] Measured using ISO/IEC 17629, excludes first set of test documents. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity. 
[6] Duty cycle is defined as the maximum number of pages per month of imaged output. This value provides a comparison of product robustness in relation to other HP LaserJet or HP Color LaserJet devices, and enables appropriate deployment of printers and MFPs to satisfy the demands of connected individuals or groups.nbsp;
[7] HP recommends that the number of printed pages per month be within the stated range for optimum device performance, based on factors including supplies replacement intervals and device life over an extended warranty period.nbsp;
[8] HP SureSupply alerts you when your print cartridge is running low and helps you purchase online or locally through HP or a participating retailer. For more information, visit http://www.hp.com/go/SureSupply; only available with Original HP supplies; Internet access required.nbsp;
[9] Not all "Compatible Operating Systems" are supported with inbox software; Full solution software available only for Windows 7 and newer; Legacy Windows Operating Systems (XP, Vista, and equivalent servers) get print drivers only; Windows RT OS for Tablets (32-bit & 64-bit) uses a simplified HP print driver built into the RT OS; UNIX Modelscripts are available on HP.com ( Modelscripts are printer drivers for UNIX operating systems); Linux systems use in-OS HPLIP software; HP Software for Mac is no longer included on the CD, but can be downloaded from http://www.hp.com - the Mac driver and Mac Utility are installed for Mac operating systems.nbsp;
[10] With 26A cartridgenbsp;
[13] Measured using ISO/IEC 24734 Feature Performance Test, excludes first set of test documents. For more information see http://www.hp.com/go/printerclaims. Exact speed varies depending on the system configuration, software application, driver, and document complexity.nbsp;
[14] Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the product warranty.nbsp;
[15] Typical Electricity Consumption (TEC) rating represents the typical electricity consumed by a product during 1 week, measured in kilowatt-hours (kWh).nbsp;
[16] Best Typical Electricity Consumption (TEC) rating represents the typical electricity consumed by a product during 1 week, measured in kilowatt-hours (kWh). For Best TEC, the product configuration is set with Wi-Fi disabled and with 1 minute sleep delay.nbsp;
[17] Acoustic values are subject to change. For current information see http://www.hp.com/support. Configuration tested: base model, simplex printing, A4 paper at an average of 38 ppm.

Customer Reviews

When will my Genuine HP LaserJet Pro M402dn HP be delivered?

We deliver Australia wide and have shipping distribution centres available to dispatch orders from all major cities including Melbourne, Sydney, Brisbane, Perth and Adelaide. With so many locations, the Genuine LaserJet Pro M402dn HP along with any other items in your order will be delivered to your door normally within 1-2 business days. Same-day dispatch is often available to orders placed before 1pm. Delivery to rural locations may require extra time.

How much to deliver Genuine HP LaserJet Pro M402dn HP?

We offer FREE delivery to our customers for all orders over $99 in value. If your order does not exceed $99, we will only charge a small flat fee of $6.95 to deliver your order.

What About my Genuine HP LaserJet Pro M402dn HP quality?

Ink Depot stands by the quality of its products and has a reputation for supplying its customers with 5 star service. We will provide a full refund on any unsatisfactory product returned within 90 days of purchase*.


What payment methods do you support?

Our facilities accept payments by Visa, Mastercard, American Express, MasterPass, PayPal and Direct Bank Transfer. If you would like to pay with cheque, please notify us before sending.

 visa cardsAmerican ExpressPaypalDirect Deposit 

 

There are three things you need to know about ALL card payments at Ink Depot:

 

  • there are no additional surcharges or fees
  • we do not keep record of your card details on our servers at all - ever!
  • card payments are processed on CommWeb or PayPal's secure servers - they are specialist financial services and utilise the best possible security for online shopping payments which includes sophisticated fraud detection systems to ensure your card details are not being misused. We do not compromise when it comes to the security of your card information.

 

Delivery information that you need to know

Orders are often dispatched within a few hours of being placed. We usually ship all orders within 24 hours of payment, unless the items are out of stock. Whilst 98% of the products advertised are held in stock, there may be an occasional item which needs to be specially ordered in from a manufacturer.

Delivery times may vary depending on the shipping method selected and the delivery address of your location. Delivery can be as quick as a few hours depending on your location. Major cities will often receive by the next business day but we recommend allowing 1-2 business days for delivery. Other regional areas may take slightly longer to receive. However, we use many different courier services which allow us to use the best possible delivery method for your location. If you have a preferred courier service, let us know and we will accommodate you where possible.

By default, we ask that orders are signed for. We understand that this is not always convenient but we do this to protect the goods you have ordered and it provides confirmation to us that the order has been received. If you are in a situation where you know that no one will be available to sign for the order, we offer an 'Authority to Leave' (ATL) service for orders below $250 in value. In these cases, the couriers will leave your consignment on your front door step unless you have specified an alternative location in the delivery instructions when placing your order. Ink Depot is unable to take responsibility for the order once it has been left by the courier in these situations as the goods are left at the customers own risk. A signature is not required for goods sent to PO Boxes but there may be delivery restrictions due to size and weight of the parcel. If the parcel cannot be sent to a PO Box due to its size, we will make contact with you and advise the next best possible option.

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