Ink Depot is always reliable and businesslike in my dealings with them over some years; however, that cannot always be said for the courier they choose to use in Victoria. Twice now I have not had items delivered to my fron door (it took me eight days to chase this order up!), and the courier apparently claims that he could not deliver it. I don't know how this could be? I live in a suburban house; I have a front door; moreover, I was at home at the time. Furthermore, the courier one again did not leave a card explaining who he claims he could not deliver my items. My theory is that he was running late and just dropped my goods at the local pick-uo place (usually a Post Office shop. This would explain why, for the second time, there was no card left and I had to phone Ink Depot to chase this up. To the credit of Ink Depot it was all sorted in a day and my goods were dropped off from a red sedan this morning. This driver did at least have the manners to knock. So, Ink Depot is still great but they ought to give their couriers in Melbourne a bit of friendly advice.
Dr J.A.C. MacLeod
Noble Park, Victoria
Noble Park, Victoria
Dr., Monday 02 March, 2020
No, not this time. I ordered my toner etc. Monday morning; I phoned on Wednesday to find out why it was taking so unusually long and was told it would arrive on Thursday; it eventually arrived on Friday. Five days is, I think, unreasonable. I realise that the fault here was probably with the courier; however, on this ONE occasion I was really disappointed and subject to some inconvenience.
Dr J.A.C. Macleod
When will my Compatible Brother DR-2325 Drum Units be delivered?
We deliver Australia wide and have shipping distribution centres available to dispatch orders from all major cities including Melbourne, Sydney, Brisbane, Perth and Adelaide. With so many locations, the Compatible DR-2325 Drum Units along with any other items in your order will be delivered to your door normally within 1-2 business days. Same-day dispatch is often available to orders placed before 1pm. Delivery to rural locations may require extra time.
How much to deliver Compatible Brother DR-2325 Drum Units?
We offer FREE delivery to our customers for all orders over $99 in value. If your order does not exceed $99, we will only charge a small flat fee of $6.95 to deliver your order.
What About my Compatible Brother DR-2325 Drum Units quality?
Ink Depot stands by the quality of its products and has a reputation for supplying its customers with 5 star service. We will provide a full refund on any unsatisfactory product returned within 90 days of purchase*.
What payment methods do you support?
Our facilities accept payments by Visa, Mastercard, American Express, MasterPass, PayPal and Direct Bank Transfer. If you would like to pay with cheque, please notify us before sending.
There are three things you need to know about ALL card payments at Ink Depot:
there are no additional surcharges or fees
we do not keep record of your card details on our servers at all - ever!
card payments are processed on CommWeb or PayPal's secure servers - they are specialist financial services and utilise the best possible security for online shopping payments which includes sophisticated fraud detection systems to ensure your card details are not being misused. We do not compromise when it comes to the security of your card information.
Delivery information that you need to know
Orders are often dispatched within a few hours of being placed. We usually ship all orders within 24 hours of payment, unless the items are out of stock. Whilst 98% of the products advertised are held in stock, there may be an occasional item which needs to be specially ordered in from a manufacturer.
Delivery times may vary depending on the shipping method selected and the delivery address of your location. Delivery can be as quick as a few hours depending on your location. Major cities will often receive by the next business day but we recommend allowing 1-2 business days for delivery. Other regional areas may take slightly longer to receive. However, we use many different courier services which allow us to use the best possible delivery method for your location. If you have a preferred courier service, let us know and we will accommodate you where possible.
By default, we ask that orders are signed for. We understand that this is not always convenient but we do this to protect the goods you have ordered and it provides confirmation to us that the order has been received. If you are in a situation where you know that no one will be available to sign for the order, we offer an 'Authority to Leave' (ATL) service for orders below $250 in value. In these cases, the couriers will leave your consignment on your front door step unless you have specified an alternative location in the delivery instructions when placing your order. Ink Depot is unable to take responsibility for the order once it has been left by the courier in these situations as the goods are left at the customers own risk. A signature is not required for goods sent to PO Boxes but there may be delivery restrictions due to size and weight of the parcel. If the parcel cannot be sent to a PO Box due to its size, we will make contact with you and advise the next best possible option.