Our goal at Ink Depot is to strive for 100% accuracy and efficiency in every order we ship. When things occasionally go wrong we endeavour to correct the situation with integrity and we use it as an opportunity improve our process. We view every customer as a customer for life and this attitude has been recognised by our loyal shoppers below.
Here is a selection of the testimonials we have recently received. _____________________________________ Extremely happy with the ease of ordering and paying and I was very impressed with the delivery time. I ordered the cartridges on a Saturday at lunchtime and I received them on the Tuesday. First time user of your company and I won\'t bother buyiny my cartridges from anywhere else. Look forward to dealing with you again. Dorothy, 5/3/10 The incorrect cartridge was advertised as compatible with a printer, so I unknowingly ordered it (the incorrect one). When I rang the office to let them know that the printer was saying the new cartridge was incompatible, the man on the phone was very professional and courteous, checked that it was an error on the website, and said they would fix it & someone would call me straight back. A lady rang promptly & offered a refund or replacement of the incorrect cartridge. I was so impressed by their professionalism and customer service, I ordered another 5 cartridges. I am a contracted bookkeeper who deals with many small businesses. I will happily recommend you to them, not only because of your great prices, but the excellent customer service.
Nicole, 16/1/2010 Good = low prices compared with online & shopfront competitors (even on sale items); free shipping clinched the deal!; easy online perusal & purchasing processes; speedy delivery, despite order being placed right before Xmas; packaging protected purchased items satisfactorily without wastage -- limited impact on the environment; your an Aussie company employing Aussies (I prefer to shop Aussie if I can & keep AU$ in OUR economy).
Bad -- there is no bad!! (and I'm a customer well-versed in online shopping & sharing my thoughts with suppliers, especially when there are obvious ways they can lift their game).
From this single experience, I am already spreading the news with SA colleagues about your quality service & great prices. Keep up the good work!
Megan, 3/1/2010 I placed my first order with you yesterday and received delivery shortly after 8.00 am this morning. Your service is absolutely fantastic.
After a bad experience with another on-line non-genuine ink supplier and two Canon printers damaged beyond repair I now stick to using only genuine Canon ink, so it is great to be able to buy the genuine article from you at way below the cost that my local Dick Smith & Officeworks stores charge, especially when availing of your free postage on orders over $95. Also it greatly saves time as generally at least one of the cartridges that I need is out of stock at the local store when I need it. A big plus is also that you stock genuine Canon photo paper in the whole range of sizes - this is often very hard to source through local stores. Thank you so much.
I will definitely be purchasing through you in future.
Robert, 5/1/2010 Fantastic quick service... great quality ink. I'll never buy my ink from a store again! I'll use Ink Depot every time! The buy 2 get 1 free deal was great!
Adam, 23/12/2009 I found the service very good and fast and the price very competitive , I am not a huge fan of internet ( I was born too early ) but if all sites were that easy , I would use the net more often .
Peter, 11/12/2009 I really appreciated your low prices and free delivery, but expected it to take 3-4 days from Queensland to Perth. I was absolutely amazed when the cartridges arrives within 5 hours! It has taken over 10 days from my previous supplier in Melbourne. You've won me over! John Blacket, 7/12/2009 I was extremely impressed with the ease and speed with which I could purchase my cartridge, and the clarity of the photos and description to help make sure I was purchasing the right one. I will certainly be using Inkdepot the next time I need to buy printer cartridges
Tracey, 20/11/09 Thought your service was great and have since recommended you guys to several other people and intend to order from you guys again...Thank you
Linda, 26/10/2009 The free shipping on all orders over $95.00 is an excellent idea, also the ability to have the courier leave the parcel at the door if a note was left was excellent. I have never found a site that made it so simple for something to be delivered so easily.
Jenny, 28/9/09 The service and the ink were both excellent. I ordered the ink and received it the very next day. Fantasic people to deal with and I certainly will be buying from Ink Depot again. AAA+++
Lorraine, 19/9/09 The speed of delivery was fantastic, savings were amazing buying from inkdepot saved my company $260.
Christina, 28/8/09
Fast delivery and easy to find the right product - its quicker & easier to order online than dealing with sales people that ususally can't get you what you want.
Stacy, 24/8/09
After a dreadful experience with another Australian online print supply company, I was reluctant to order online again, yet being in rural WA with no local supplier, had no choice. My dealings with InkDepot have restored my faith in buying online to a significant degree as I received my order the very next day, everything was well packaged and exactly as I ordered it.
To now be asked about my experience shows that folk at InkDepot have a clear commitment to delivering a high standard of customer satisfaction, which only strengthens their position as a preferred supplier to my company. Thank you, I will definitely be ordering products from you again.
Mel, 23/8/09
Good old fashioned service, easy to deal with,would recommend to others.
Brian, 21/8/09
Was only looking for best price, (& will always go for the best price for Genuine Inks. Only negative was having to go back to the page to change quantities. Emailed re this & received a very prompt reply back, that you were aware of this & were hoping to remedy this in the future. Overall was impressed, so please keep up the low pricing for the Genuine, (Canon) inks.
John, 21/8/09
Thank you so much! I'm always hesitant to place orders over the Internet after a few negative experiences, but you guys have really given me some of my faith back! I ordered my cartridges on the Thursday evening and received them on the Friday afternoon - so efficient!
Keep up the great work, i will most definitely be shopping with you again :)
Kate, 11/8/09
After the initial order was sorted out and the correct cartridges for my printer was finalised the service overall could not be faulted and I will certainly be doing business with your company again. Keep up the efficiencient excellent service.
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